Welcome to Beverage Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium coffee and tea products, global shipping, and customer service. Whether you’re a commercial buyer or a home enthusiast, you’ll find helpful information below.
Product Questions
What types of products do you offer?
We specialize in premium coffee and tea products including whole bean coffee, ground coffee, espresso, tea blends, and commercial brewing equipment. Our selection ranges from Farmer Brothers Premium coffee to China Mist teas and professional espresso machines.
How do I choose the right coffee or tea for my needs?
Our products are categorized to help you find what you need:
- Commercial buyers: Look at our Farmer Brothers selections, commercial brewers, and bulk options
- Home enthusiasts: Explore our specialty beans, Brickhouse selections, and artisanal teas
- Equipment needs: Check our espresso machines, coffee brewers, and granita dispensers
Do you offer organic or fair trade products?
Yes! Many of our premium coffee and tea selections are organic and/or fair trade certified. Look for these designations in product descriptions.
Shipping & Delivery
Where do you ship to?
We ship globally to most countries, excluding certain Asian and remote regions. Our warehouse is located in Panama City, FL, USA, allowing efficient distribution worldwide.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL/FedEx with 10-15 day delivery after dispatch (1-2 day processing)
- Free Economy Shipping: Via EMS with 15-25 day delivery after dispatch (free for orders $50+)
How are perishable items packaged?
All temperature-sensitive items like ground coffee are shipped in temperature-controlled packaging to ensure freshness. We guarantee freshness windows for all perishable products.
Are there additional customs fees?
While we handle all customs documentation, any duties or taxes are the responsibility of the recipient according to local regulations.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save preferences, and checkout faster in the future.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date for unopened merchandise in original condition. Return shipping costs are the customer’s responsibility unless the item arrived damaged.
How do I initiate a return?
Email our customer service at [email protected] within 15 days of receipt with your order number and reason for return. We’ll provide return instructions.
What if my equipment arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll arrange for replacement or repair at no cost to you.
Commercial Purchases
Do you offer wholesale pricing?
Yes! Contact our sales team at [email protected] for volume pricing and commercial account setup.
What documentation comes with commercial equipment?
All commercial equipment ships with complete documentation. International shipments may require additional paperwork – our team will guide you through the process.
Can you help me choose commercial equipment?
Absolutely. Our experts can recommend the right brewing equipment based on your volume needs, space constraints, and beverage menu. Contact us for personalized advice.
Still have questions? Our customer service team is happy to help! Email us at [email protected] or call during business hours.