At Beverage Shop, we take as much care in ensuring your satisfaction as we do in selecting our premium Farmer Brothers coffee, China Mist teas, and professional espresso machines. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging
  • Equipment must show no signs of installation or use
  • Original receipt or proof of purchase is required

Important Note: For health and safety reasons, we cannot accept returns on:

  • Opened coffee beans or ground coffee products
  • Used culinary items or gravy mixes
  • Activated commercial equipment (Bunn brewers, espresso machines, etc.)
  • Granita & Gourmet Ice Dispensers once installed

How to Initiate a Return or Exchange

Follow these simple steps to process your return:

  1. Contact our team at [email protected] within 15 days of receiving your order
  2. Provide your order details and reason for return
  3. We’ll email you a Return Authorization Number and instructions
  4. Package your return securely with all original packaging
  5. Ship your return to our Panama City facility (return shipping at your expense)

Return Shipping Information

Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend:

  • Using a trackable shipping service (DHL, FedEx, or EMS)
  • Insuring your package for its full value
  • Including your Return Authorization Number clearly on the package

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective items)
  • You’ll receive an email confirmation when your refund is processed

Exchange Process

For exchanges (size, color, or product changes):

  1. Follow the same return process above
  2. Clearly indicate in your email that you’re requesting an exchange
  3. Specify the replacement product you’d prefer
  4. We’ll process your exchange once we receive the original item

Note: Additional charges may apply if the exchange item is of higher value.

Damaged or Defective Items

If you receive a damaged or defective item (especially important for our commercial coffee brewers or espresso machines):

  • Contact us immediately at [email protected]
  • Provide photos of the damage or defect
  • We’ll arrange for a replacement or repair at no additional cost

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Beverage Shop Team, I would like to request a return/exchange for my recent order (Order #______ placed on [date]). Product(s) to return: – [Product Name] – [Quantity] – [Reason for return] For exchanges, I would like: – [Replacement Product Name] I have reviewed the return policy and confirm the items are in original condition with all packaging. Please provide return instructions and authorization number. Best regards, [Your Full Name] [Your Contact Information] [Order Number]

Return Address

All returns should be sent to:

Beverage Shop Returns
6911 Steven Road
Panama City, FL 32404
USA

For any questions about our returns policy, don’t hesitate to contact our customer service team at [email protected]. We’re as committed to your satisfaction as we are to providing the finest coffee and tea products from bean to cup.